1. Introduction
Whats Chat AI ("we", "our", or "us") provides WhatsApp Cloud API automation, messaging tools, and related services (the "Services").
We are committed to protecting your privacy and handling personal data in accordance with applicable data protection laws and Meta Platform requirements.
This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use our website and Services.
By using our Services, you agree to this Privacy Policy.
2. Information We Collect
a. Information You Provide
We may collect:
Name
Email address
Phone number
Business information
WhatsApp Business Account information
Messages and content processed through our platform
Customer support communications
b. Automatically Collected Information
We may automatically collect:
IP address
Device and browser information
Usage logs
Access timestamps
Cookies and similar technologies
You can control cookies through your browser settings.
3. WhatsApp and Meta Platform Data
Our Services integrate with the WhatsApp Business Platform provided by Meta Platforms, Inc.
When you connect your WhatsApp Business Account through Embedded Signup:
We receive access to WhatsApp messaging data only as authorized by you.
We process WhatsApp messages and related metadata solely to provide our Services (automation, chatbot, inbox, and messaging functionality).
We do not access personal WhatsApp conversations outside the permissions granted by you.
Your use of WhatsApp is also governed by:
WhatsApp Business Terms of Service
Meta Platform Terms
Meta Developer Policies
Users are responsible for ensuring they have proper consent from their customers before sending messages.
4. How We Use Information
We use collected information to:
Provide and operate our Services
Enable WhatsApp Cloud API messaging
Process and deliver messages
Provide customer support
Improve and optimize our platform
Monitor and prevent fraud, abuse, or violations
Comply with legal obligations
We do not sell personal data.
5. Legal Basis for Processing (GDPR where applicable)
Where required by law, we process personal data based on:
User consent
Performance of a contract
Legal obligations
Legitimate business interests
6. Sharing of Information
We may share information only in the following situations:
Service Providers
With trusted vendors who help operate our Services (hosting, infrastructure, analytics).
Meta Platforms
With Meta Platforms, Inc. as necessary to provide WhatsApp Business functionality.
Legal Requirements
When required by law, regulation, or valid legal process.
Business Transfers
In connection with a merger, acquisition, or asset sale.
We do not sell or rent personal information to third parties.
7. Data Retention
We retain personal data only as long as necessary to:
Provide our Services
Maintain required logs
Comply with legal obligations
Resolve disputes
Users may request deletion at any time by contacting us.
8. Data Security
We implement appropriate technical and organizational security measures, including:
Secure cloud infrastructure
Access controls
Encryption where applicable
Monitoring and logging
However, no method of transmission over the internet is 100% secure.
9. Your Rights and Choices
Depending on your jurisdiction, you may have the right to:
Access your personal data
Correct inaccurate data
Request deletion
Restrict or object to processing
Withdraw consent
📩 To exercise your rights
Email: [email protected]
We will respond in accordance with applicable law.
10. User Responsibilities (Important for Meta Compliance)
Users of Whats Chat AI agree that they are responsible for:
Obtaining proper opt-in consent before messaging customers
Complying with WhatsApp Business and Meta policies
Sending lawful and non-spam communications
Whats Chat AI is not responsible for user misuse of the WhatsApp platform.
11. Children’s Privacy
Our Services are not intended for children under 13 years of age (or the minimum legal age in your jurisdiction). We do not knowingly collect personal data from children.
12. Third-Party Links
Our Services may contain links to third-party websites. We are not responsible for their privacy practices.
13. International Data Transfers
Your information may be processed and stored in countries outside your own. We take appropriate safeguards to protect personal data in accordance with applicable laws.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised Effective Date.
Continued use of the Services constitutes acceptance of the updated policy.
15. Contact Information
Whats Chat AI
🌐 Website: https://whatschatai.com
📧 Email: [email protected]